We are pleased to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with.When you receive the order. If the hair quality, color & length is not right, please e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further.
- The items are not used, with its original status.
- Within 15 days counted from the day package delivered.
- The buyer bears shipping back cost, except when wrong items are sent or there’s obvious quality problem when delivered.
- The case that returning items without contacting the seller is not accepted.
- Contact customer service to start return process.
Easy: e-mail us at email@example.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
3. Why are Flawless Beauty Extensions extensions non-returnable if opened?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Flawless Beauty Extensions will not be responsible for lost returns. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
5. May I return my Flawless Beauty Extensions without contact you or getting an RMA(Return Merchandise Authorization)?
Please contact us by e-mail at firstname.lastname@example.org. The Flawless Beauty Extensions team operates 6 days a week, 12 hours a day. We always guarantee a response within 12 working hours and will be happy to help you!